Acquisition Guidance
Are your gemstones earth-mined or synthetic?
True confidence comes from absolute clarity. To guide you seamlessly through our collections, we clearly define and label the nature of every gem we present, allowing you to choose the perfect piece for your lifestyle.
- Natural & Untreated: Exceptional, investment-grade earth-mined stones that have received no heat or clarity treatments. These rare treasures form the core of our brand.
- Traditional Enhancements: Natural gemstones—most notably our fine Emeralds and Tanzanites—that feature standard enhancements long recognized in the historical trade for optimizing aesthetic allure.
- Contemporary Synthetics: Select pieces from our design-led ranges that incorporate fine man-made stones. Utilised strictly as deliberate design accents, these elements are always transparently specified.
How can I be assured of the authenticity and certified grading of my acquisition?
We guarantee absolute authenticity by working exclusively with trusted sources and maintaining an unwavering standard of transparency.
To ensure absolute confidence, most of our fine gemstones are fully certified by independent gemological laboratories. Should you select a stone that does not already carry a certificate, we will gladly arrange for professional testing and documentation at your request.
What is your policy regarding gemstone enhancements?
We pride ourselves on total disclosure. Any known treatment or enhancement associated with a gemstone is clearly and openly detailed within its specifications, providing you with the absolute clarity required when acquiring a fine gem.
How can I determine the quality of the gems in your collection?
Every piece in our portfolio is accompanied by exhaustive specifications, detailing the gemstone’s precise geographic origin, quality grading, and independent laboratory certification.
Furthermore, we are available to guide you through the unique characteristics of your chosen gem, allowing you to select your piece with absolute confidence.
How do I discover which gemstone is right for me?
The right gemstone is one that resonates with your personal narrative and seamlessly complements your everyday adventures. To assist you in navigating our curation, we are delighted to provide bespoke guidance. Please feel entirely at ease to contact us for a relaxed, complimentary consultation tailored to your unique tastes.
Can I view the stones prior to acquisition?
To assist with your online selection, we provide high-resolution imagery and detailed video captures, with additional bespoke visuals always available upon request. For clients who prefer a personal inspection, we are delighted to arrange a private viewing here in Hong Kong. Please feel entirely at ease to reach out at your leisure to coordinate an appointment.
Do you offer resizing or alterations for your gemstone rings?
Certainly. We provide a comprehensive alteration service to ensure your ring achieves a flawless and comfortable fit. Our master craftsmen execute each modification with the utmost precision, preserving the perfect balance and structural integrity of both the setting and the featured gemstone.
Is international shipping available for your collections?
Yes, we provide secure international shipping to most destinations worldwide. While delivery is subject to local customs regulations and import policies, we work meticulously to accommodate your specific logistical preferences. Please feel entirely at ease to reach out to us for dedicated assistance with your international order."
What is your return policy?
We offer a seamless 30-day return window for creations within our 'Designer Collection,' provided the piece remains in its pristine, original condition.
For acquisitions outside this collection, all sales are final due to the uniquely curated or bespoke nature of the stones. To ensure your absolute satisfaction, we remain fully engaged with you throughout the entire journey—from the initial selection of the gemstone to the final design details—guaranteeing the finished piece perfectly aligns with your vision